TERMS OF USE AGREEMENT

Thank you for visiting Chelsey Mollin Holistic Health Inc (collectively, "Website" or "Practice"). These Terms of Use set forth the agreement between our Website and practice, which are owned, operated and maintained by Chelsey Mollin, LAc, a New York State licensed acupuncturist, traditionally trained Chinese herbalist, and applied quantum biology practitioner, and each user governing the use of our Website and services. Our Website and practice are designed to provide a convenient, private and informative experience for our visitors as well as a place to access holistic health services rooted in traditional Chinese medicine, acupuncture, quantum biology, and holistic healing approaches.

Please read these terms and conditions carefully before using our Website or services. By using the Website or engaging our services, you agree to be bound by these Terms of Use. If you do not agree to the terms and conditions contained in these Terms of Use, you may not access or otherwise use the Website or our services. We may make changes to our Website, these terms and conditions, or the policies and conditions that govern the use of our Website at any time. We encourage you to review our Website and these terms periodically for any updates or changes. Your continued access or use of our Website or services shall be deemed your notification and acceptance of these changes.

MEDICAL DISCLAIMERS AND SCOPE OF PRACTICE

WE ARE LICENSED HEALTHCARE PROVIDERS BUT DO NOT PROVIDE CONVENTIONAL MEDICAL ADVICE

The information found in our offerings, on this website, and through our services is for informational and educational purposes only. While Chelsey Mollin is a New York State licensed acupuncturist and traditionally trained Chinese herbalist, the services provided are based on traditional Chinese medicine, holistic health principles, and quantum biology approaches, which may differ from conventional Western medical practices.

Our services include:

• Traditional Chinese Medicine assessment and treatment

• Acupuncture therapy (within scope of NY State license)

• Chinese herbal consultations and recommendations

• Applied quantum biology practices

• Holistic health coaching and lifestyle guidance

• Yoga and meditation instruction

• Energy healing modalities (Reiki)

Important Medical Disclaimers:

• Our services are not intended to diagnose, treat, cure, or prevent any disease from a conventional medical standpoint

• Information provided should not be used as a substitute for professional medical advice, diagnosis, or treatment

• Always consult with your primary care physician or other qualified healthcare providers before making decisions about your health

• Never disregard professional medical advice or delay seeking it because of information received through our services

• If you have a medical emergency, call 911 or go to the nearest emergency room immediately

PRACTITIONER-CLIENT RELATIONSHIP

By engaging our services, you acknowledge that:

• A practitioner-client relationship is established for the purpose of providing traditional Chinese medicine and holistic health services

• This relationship does not constitute a doctor-patient relationship in the conventional medical sense

• Our recommendations are based on traditional Chinese medicine principles, holistic health approaches, and quantum biology concepts

• You retain the right to seek conventional medical care at any time

• We may recommend you consult with other healthcare providers when appropriate

COPYRIGHT & TRADEMARKS | INTELLECTUAL PROPERTY

All logos, page headers, custom graphics, treatment protocols, educational materials, and proprietary assessment tools are trademarks and/or intellectual property owned by Chelsey Mollin Holistic Health. All other trademarks, product names, and company names and logos appearing on our Website are the property of their respective owners.

Our Website, educational materials, treatment protocols, and services contain information, data, software, photographs, graphics, videos, text, images, sounds, and other material (collectively "Content") that are protected by copyrights, trademarks, or other proprietary rights. All Content is copyrighted as a collective work under the United States copyright laws.

You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part, without our prior written permission. This includes but is not limited to:

• Treatment protocols and methodologies

• Educational materials and handouts

• Proprietary assessment tools

• Audio or video recordings of sessions

• Written recommendations or treatment plans

CLIENT ACCOUNT OBLIGATIONS AND RESPONSIBILITIES

To use our services and Website, you agree to:

• Provide true, accurate, current and complete information about yourself during intake and throughout treatment

• Maintain and promptly update your health information as changes occur

• Notify us immediately of any changes in your health status, medications, or other treatments you are receiving

• Attend scheduled appointments or provide at least 24 hours notice for cancellations

• Follow safety guidelines for in-person and virtual sessions

You are responsible for:

• Maintaining the confidentiality of your account information

• All activities that occur under your account

• Providing a safe and private environment for virtual consultations

• Having appropriate technology and internet connection for telehealth sessions

COMMERCIAL TRANSACTIONS AND PAYMENT TERMS

Service Fees and Payment

When you book appointments or services, you agree to pay all applicable fees. Payment terms include:

• Payment is required at the time of service unless other arrangements have been made

• For package deals or treatment plans, payment schedules will be clearly outlined

• We accept various forms of payment as specified during booking

• All fees are subject to change with reasonable notice

Subscription Services

Some services may be offered on a subscription basis. For subscription services:

• Your payment method will be automatically charged according to the billing schedule

• You may cancel your subscription at any time with appropriate notice

• Cancellations are not retroactive, and you remain responsible for the current billing period

• We reserve the right to modify subscription terms with reasonable notice

Cancellation and Refund Policy

• Appointments cancelled with less than 24 hours notice will be charged the full session fee

• No-shows will be charged the full session fee

• Package deals and prepaid services may be transferred to family members or friends within one year of purchase

• Refunds for services are considered on a case-by-case basis

• Emergency cancellations due to illness may be rescheduled without penalty

HEALTH AND SAFETY REQUIREMENTS

Medical Clearance

For certain intensive programs or treatments, you may be required to obtain medical clearance from your primary care physician. By proceeding without medical clearance when recommended, you accept full responsibility for any associated risks.

Informed Consent

By engaging our services, you acknowledge that you have been informed of:

• The nature of traditional Chinese medicine and holistic health approaches

• Potential benefits and risks of treatment modalities

• Alternative treatment options available

• Your right to ask questions about any aspect of treatment

• Your right to refuse or discontinue treatment at any time

Health Information Accuracy

You agree to provide complete and accurate health information, including:

• Current symptoms and health concerns

• Medical history and current medications

• Previous treatments and their outcomes

• Any allergies or sensitivities

• Changes in your health status between visits

TELEHEALTH AND VIRTUAL SERVICES

For virtual consultations and telehealth services:

• You are responsible for ensuring a private, secure location for sessions

• Technology requirements and internet connectivity are your responsibility

• We use HIPAA-compliant platforms for all virtual communications

• You acknowledge the limitations of virtual assessment compared to in-person examination

• Emergency protocols will be discussed prior to virtual sessions

YOUR CONDUCT AND RESPONSIBILITIES

You agree to:

• Treat all staff and practitioners with respect and courtesy

• Arrive on time for appointments and prepared for sessions

• Follow treatment recommendations and home care instructions

• Communicate openly about your experience and any concerns

• Respect the professional boundaries of the practitioner-client relationship

• Not use our services for unlawful purposes

• Not share proprietary information or treatment protocols without permission

DISCLAIMERS AND LIMITATIONS

Service Disclaimers

Our services are provided on an "as is" basis. We make no guarantees regarding:

• Specific health outcomes or treatment results

• Timeline for improvement or healing

• Compatibility with other treatments or medications

• Complete resolution of health concerns

Traditional Medicine Approach

Our services are based on traditional Chinese medicine principles, holistic health concepts, and quantum biology approaches. These methodologies:

• May not be recognized or accepted by conventional medicine

• Are based on different diagnostic and treatment paradigms than Western medicine

• May require lifestyle changes and patient participation for optimal results

• Work with the body's natural healing capacity

Individual Results

Results from treatment may vary significantly between individuals based on:

• Overall health status and constitution

• Compliance with treatment recommendations

• Lifestyle factors and stress levels

• Other treatments being received concurrently

• Individual response to treatment modalities

LIMITATION OF LIABILITY

Under no circumstances shall Chelsey Mollin Holistic Health or any associated practitioners be liable for:

• Any adverse reactions to treatments (within the scope of normal practice risks)

• Interactions between our recommendations and other treatments or medications

• Results that do not meet your expectations

• Indirect, incidental, special, or consequential damages

• Loss of income or other economic losses related to health changes

Our sole liability is limited to the amount paid for services. You acknowledge that traditional medicine approaches carry inherent uncertainties and that no specific outcomes can be guaranteed.

PROFESSIONAL STANDARDS AND COMPLIANCE

Licensing and Credentials

Chelsey Mollin maintains active licensing and continuing education requirements including:

• New York State Acupuncture License

• Board certification in Traditional Chinese Medicine

• Continuing education in quantum biology and holistic health approaches

• Professional liability insurance

• Adherence to professional ethical standards

Scope of Practice

All services are provided within the legal scope of practice for licensed acupuncturists in New York State and complement but do not replace conventional medical care.

PRIVACY AND CONFIDENTIALITY

We maintain strict confidentiality of all client information in accordance with:

• HIPAA privacy and security requirements

• New York State healthcare privacy laws

• Professional ethical obligations

• Our detailed Privacy Policy (available separately)

Client information will only be shared with written consent or as required by law.

DISPUTE RESOLUTION

Any disputes arising from these terms or our services shall be:

• First addressed through direct communication

• Subject to mediation if direct resolution is unsuccessful

• Governed by New York State law

• Resolved in courts of competent jurisdiction in New York State

TERMINATION

We reserve the right to terminate services for:

• Non-payment of fees

• Failure to follow treatment protocols

• Inappropriate conduct toward staff or practitioners

• Safety concerns

• Non-compliance with professional boundaries

You may terminate services at any time with appropriate notice.

EMERGENCY PROCEDURES

In case of medical emergency:

• Call 911 immediately

• Go to the nearest emergency room

• Contact your primary care physician

• Notify our practice as soon as practical

Our services are not equipped to handle medical emergencies.

UPDATES AND MODIFICATIONS

These terms may be updated periodically to reflect:

• Changes in scope of practice or services offered

• Legal or regulatory requirements

• Professional standards updates

• Technology or platform changes

Significant changes will be communicated to active clients.

CONTACT INFORMATION

For questions about these terms or our services, please contact us.

For emergencies, call 911 or go to the nearest emergency room.