Here at Chelsey Mollin Holistic Health Inc ("Chelsey Mollin Holistic Health Inc", "We", or "Our"), we take your privacy seriously. Below you will find details on the information we collect, what we do with it, with whom we share it, and how long we keep it. If you have any questions, please contact us.

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) and Protected Health Information (PHI) is being used online and in our practice. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. PHI includes any individually identifiable health information held or transmitted by us in any form or media. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information and Protected Health Information in accordance with our website and healthcare practice.

Personal Information and Health Information Collected

Information We Collect

When booking appointments, requesting consultations, or inquiring on our site, you may be asked to enter:

• Name and contact information (email address, phone number, mailing address)

• Date of birth and emergency contact information

• Health history, symptoms, and current health concerns

• Medical history, current medications, and supplement usage

• Lifestyle information relevant to your holistic health assessment

• Insurance information (if applicable)

• Payment information for services

How We Collect Information

We collect information from you when you:

• Fill out intake forms or health questionnaires

• Book appointments through our scheduling system

• Use live chat or contact forms on our website

• Participate in virtual consultations via telehealth platforms

• Attend in-person appointments at our practice

• Communicate with us via email, phone, or text message

How We Use Your Information

We may use the information we collect from you in the following ways:

For Healthcare Services:

• To provide holistic health coaching and consulting services

• To develop personalized treatment plans using traditional Chinese medicine, acupuncture, and quantum biology approaches

• To track your progress and adjust treatment recommendations

• To communicate about your health and treatment plan

• To coordinate care with other healthcare providers (with your consent)

For Practice Operations:

• To schedule and confirm appointments

• To process payments for services

• To send appointment reminders and follow-up communications

• To improve our services and patient experience

• To comply with legal and regulatory requirements

For Marketing (with your consent):

• To send educational content about holistic health

• To inform you about new services or workshops

• To request feedback and reviews of our services

Information Protection and Security

We operate comprehensive technical, physical, and procedural controls to safeguard your Personal Information and Protected Health Information, including:

Technical Safeguards:

• Encrypted data transmission and storage

• Secure, HIPAA-compliant telehealth platforms

• Regular security monitoring and updates

• Secure payment processing systems

Administrative Safeguards:

• Training on privacy and security requirements

• Confidentiality agreements

• Regular review and updates of our privacy practices

• Incident response procedures for potential breaches

Information Sharing and Disclosure

We do not sell your Personal Information or Protected Health Information to any third parties!

We will only share your information in the following circumstances:

Healthcare Operations:

• With healthcare providers involved in your care (with your written consent)

• With insurance companies for billing purposes (if applicable)

• With laboratories or imaging centers for test results (with your consent)

Legal Requirements:

• When required by law or court order

• To comply with state licensing board requirements

• To report communicable diseases as required by public health authorities

• In cases of suspected abuse or harm (as required by law)

Service Providers: We may share limited information with trusted service providers who assist with:

• Secure scheduling and practice management systems

• HIPAA-compliant email and communication platforms

• Payment processing services

• Website hosting and technical support

All service providers are required to maintain the confidentiality and security of your information and may only use it for the specific services they provide to us.

Your Rights Regarding Your Information

You have the right to:

• Access your health records and request copies

• Request corrections to inaccurate information

• Request restrictions on how we use or share your information

• Request confidential communications by alternative means

• Receive a paper copy of this privacy notice

• File a complaint if you believe your privacy rights have been violated

Cookies and Website Analytics

Our website uses cookies and similar technologies to:

• Ensure proper website functionality

• Improve user experience and website performance

• Analyze website traffic and usage patterns

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Third-Party Services

Our website may contain links to third-party websites or services. These external sites have their own privacy policies, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

Telehealth and Virtual Consultations

For virtual consultations, we use secure, HIPAA-compliant platforms. While we implement appropriate security measures, please be aware that no method of electronic transmission is 100% secure. You participate in telehealth services at your own risk, and we recommend using a private, secure internet connection.

Marketing Communications

With your consent, we may send you educational content and information about our services. You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly

• Updating your preferences in our patient portal (if available)

Children's Privacy

Our services are not intended for individuals under 18 years of age without parental consent. We do not knowingly collect personal information from children under 18 without appropriate parental authorization. If you believe we have collected information from a child under 18 without proper consent, please contact us immediately.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and other California privacy laws, including:

• The right to know what personal information we collect about you

• The right to delete personal information we have collected

• The right to opt-out of the sale of personal information (note: we do not sell personal information)

• The right to non-discrimination for exercising your privacy rights

Data Retention

We retain your health information and personal information for as long as necessary to:

• Provide ongoing healthcare services

• Comply with legal and regulatory requirements

• Fulfill the purposes outlined in this privacy policy

Health records are typically retained for a minimum of 7 years after your last visit, or longer as required by state law.

Data Breach Notification

In the event of a data breach that may compromise your personal or health information, we will notify you and relevant authorities as required by law, typically within 72 hours of discovering the breach.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and, when appropriate, by direct communication.

Contact Information

If you have any questions about this privacy policy, need to exercise your rights regarding your information, or wish to file a complaint, please contact us.

For privacy-related complaints, you may also contact:

• Your state's health department

• The U.S. Department of Health and Human Services Office for Civil Rights

This privacy policy complies with HIPAA, state healthcare privacy laws, and applicable consumer privacy regulations.