Accessibility

Last updated: August 4th, 2025

Our Commitment to Accessibility

Chelsey Mollin Holistic Health is committed to ensuring that our healthcare services, facilities, and digital platforms are accessible to all individuals, including those with disabilities. We believe that everyone deserves equal access to holistic healthcare services, and we are dedicated to providing an inclusive environment that accommodates the diverse needs of our patients and website visitors.

This accessibility policy outlines our ongoing efforts to ensure compliance with the Americans with Disabilities Act (ADA), Section 508 standards, and Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

Digital Accessibility

Website and Online Services

We are committed to making our website and digital platforms accessible to all users, including those who use assistive technologies such as screen readers, voice recognition software, and alternative input devices.

Our website accessibility features include:

  • Descriptive alt text for images and graphics

  • Proper heading structure and navigation

  • Keyboard navigation compatibility

  • Color contrast ratios that meet WCAG standards

  • Resizable text up to 200% without loss of functionality

  • Captions and transcripts for video content when available

  • Clear and consistent page layouts

  • Error identification and suggestions for form completion

Assistive Technology Compatibility: Our website is designed to work with commonly used assistive technologies, including:

  • Screen readers (JAWS, NVDA, VoiceOver)

  • Voice recognition software

  • Keyboard-only navigation

  • Screen magnification software

  • Alternative pointing devices

Patient Portal and Scheduling Systems

Our online scheduling and patient portal systems are designed with accessibility in mind:

  • Screen reader compatible interfaces

  • Keyboard navigation support

  • High contrast viewing options

  • Large text options

  • Simple, clear navigation structure

  • Alternative booking methods for those who cannot use online systems

Telehealth Platform Accessibility

For virtual consultations, we use platforms that provide:

  • Closed captioning capabilities

  • Screen reader compatibility

  • Keyboard navigation support

  • High contrast display options

  • Audio-only consultation options when needed

  • Large text and zoom functionality

Communication Accessibility

Language and Communication Support

We are committed to effective communication with all patients:

Sign Language Services:

  • American Sign Language (ASL) interpreters are welcome to join virtual video sessions

  • Video relay interpreting services when needed

  • Advanced notice appreciated but not required for interpreter services

  • No additional charge to patients for interpreter services

Alternative Communication Methods:

  • Written communication options for patients with hearing impairments

  • Digital documents that work with text-to-speech software

  • Visual aids and demonstrations when helpful

  • Extended consultation times when needed for effective communication

Language Translation Services:

  • Professional medical interpreters available for non-English speaking patients

  • Telephone and video interpretation services

  • Translated key documents in common languages [specify which languages available]

  • Cultural competency in healthcare delivery

Document Accessibility

Patient Forms and Materials:

  • Print versions of all forms and educational materials

  • Electronic forms compatible with screen readers

  • Simplified language versions when appropriate

  • Audio recordings of important information when requested

  • Braille materials available with advance notice

  • Multiple format options (digital, print, audio)

Educational Resources:

  • Accessible website content with proper headings and structure

  • Video content with captions and transcripts

  • Downloadable resources in multiple formats

  • Clear, easy-to-understand language

  • Visual aids and diagrams with descriptive text

Service Animals and Emotional Support Animals

Service Animals:

  • Service animals are welcome during virtual sessions

  • No registration, certification, or special ID required

  • Service animals must be under the control of their handler

  • We will not ask about the person's disability or require demonstration of tasks

Emotional Support Animals:

  • Documentation may be required for emotional support animals

  • Accommodation provided when possible without creating undue burden

Accommodation Requests

How to Request Accommodations

Patients can request accommodations through multiple methods:

Before Your Visit:

Types of Accommodations Available:

  • Extended appointment times

  • Alternative appointment scheduling (quieter times, specific days)

  • Communication assistance

  • Modified treatment approaches when medically appropriate

  • Caregiver or support person accompaniment

Accommodation Process:

  1. Request made by patient or representative

  2. Interactive dialogue to determine appropriate accommodation

  3. Implementation of reasonable accommodations

  4. Follow-up to ensure effectiveness

  5. Ongoing adjustments as needed

No Cost for Accommodations

Reasonable accommodations are provided at no additional cost to patients. This includes:

  • Sign language interpreters being present

  • Alternative format materials

  • Extended consultation times

  • Communication assistance

Ongoing Accessibility Improvements

Regular Assessment and Updates

We are committed to continuously improving accessibility through:

Annual Accessibility Reviews:

  • Website accessibility audits by qualified professionals

  • Staff training updates on accessibility best practices

  • Patient feedback collection and implementation

  • Technology updates for improved accessibility

Staff Training:

  • Regular disability awareness training for all staff

  • Customer service training for working with people with disabilities

  • Assistive technology familiarity training

  • Cultural competency and sensitivity training

Technology Updates:

  • Regular website accessibility testing and improvements

  • Software updates for better assistive technology compatibility

  • New assistive technologies evaluation and implementation

  • Patient portal accessibility enhancements

  • Telehealth platform accessibility improvements

Patient Rights and Non-Discrimination

Equal Access Rights

All patients have the right to:

  • Equal access to all healthcare services we provide

  • Reasonable accommodations for their disabilities

  • Effective communication during all healthcare interactions

  • Privacy and confidentiality of disability-related information

  • Accompaniment by service animals

  • Bring support persons when appropriate

  • Receive healthcare in the most integrated setting possible

Non-Discrimination Policy

Chelsey Mollin Holistic Health does not discriminate against patients based on:

  • Disability status or type

  • Use of assistive devices or service animals

  • Need for accommodations or auxiliary aids

  • Communication methods or preferences

  • Physical appearance or functional limitations

Grievance Process

If you believe you have experienced discrimination or have concerns about accessibility:

  1. Immediate Resolution: Speak with us directly about your concerns

  2. Formal Complaint: Contact us

  3. External Resources: Contact ADA compliance agencies if internal resolution is unsatisfactory

Emergency Procedures

Accessibility During Emergencies

Our emergency procedures include specific provisions for patients with disabilities:

Medical Emergencies:

  • Clear communication protocols for patients with communication disabilities

  • Emergency contact information for interpreters when needed

Contact Information for Accessibility

Accessibility Coordinator

For accessibility questions, accommodation requests, or concerns:

Primary Contact: Chelsey Mollin Holistic Health | Contact us

External Resources

ADA Information and Assistance:

  • U.S. Department of Justice ADA Information Line: 1-800-514-0301 (voice), 1-800-514-0383 (TTY)

  • ADA.gov website for general ADA information

  • [State disability rights organization contact]

  • [Local independent living center contact]

Feedback and Continuous Improvement

We welcome feedback about the accessibility of our services and facilities:

How to Provide Feedback:

  • Email feedback

  • Phone or in-person feedback

  • Patient testimonial opportunities

Areas for Feedback:

  • Website and digital platform accessibility

  • Communication effectiveness

  • Staff interactions and assistance

  • Suggestions for improvements

Your feedback helps us identify areas for improvement and ensures we continue to provide the best possible accessible healthcare services.

This policy is reviewed annually and updated as needed to reflect best practices in accessibility and any changes in applicable laws or regulations. Our commitment to accessibility is ongoing, and we strive to exceed minimum compliance requirements to ensure an inclusive healthcare environment for all patients.

For questions about this Accessibility Policy or to request this document in an alternative format, please contact us using the information provided above.